Terms of Service
The terms and conditions of service provision by Vikingdigi OÜ (hereinafter referred to as “Altair”) (hereinafter referred to as the “Terms”) establish the procedure for using services provided by Altair and the rights, obligations, and responsibilities of Altair’s clients in relation to the services provided.
- GENERAL TERMS
1.1. Altair provides the following services to clients:
1.1.1. Paid healthcare services and health services for children up to 18 years old;
1.1.2. Services funded by the Health Insurance Fund within the scope of a referral issued to the client and in accordance with the conditions established by the Health Insurance Fund.
1.1.3. Rehabilitation services funded by the Social Insurance Board according to the client’s rehabilitation plan and the concluded contract. In case of discrepancies between these terms and the contract for the provision of rehabilitation services concluded with the client, the contract for the provision of rehabilitation services concluded with the client shall take precedence.
1.1.4. Hobby activities, group classes for young children.
(hereinafter referred to as the “Services”)
1.2. Altair may provide Services using third-party service providers, in which case these Terms also apply.
1.3. Altair issues documents related to the Service only in Estonian and only to the client’s legal representative.
- SERVICE BOOKING AND PAYMENT
2.1. Paid services can be booked as follows:
2.1.1. Altair Rehabilitation Center: by phone +372 5504777 By email at altairkeskus@gmail.com during Altair’s opening hours at the Altair administrator’s desk
2.1.3. Altair reserves a suitable first available appointment for the client.
2.1.4. The client pays for the Service in cash at the Altair center according to Altair’s price list or based on an invoice provided by Altair by agreement.
2.1.5. The booking becomes effective once Altair has confirmed the reservation.
2.2. Booking of services funded by the Health Insurance Fund:
2.2.1 Altair Rehabilitation Center by phone +3725504777 By email at altairkeskus@gmail.com through Altair’s website under Services
2.2.3. When accessing a Service funded by the Health Insurance Fund, the client must present a referral from their family doctor, within which the Service is provided.
2.2.4. The booking becomes effective once Altair has confirmed the reservation.
2.3. Booking of rehabilitation services is done in accordance with the contract for the provision of rehabilitation services concluded with the client.
2.4. Altair has the right to unilaterally change the price list of Services at any time by making the relevant changes available on the Altair website.
- CANCELLATION OF RESERVATION
3.1. Cancellation with a referral from a family doctor (Health Insurance Fund appointment)
3.1.1. If the client cannot attend the appointment at the scheduled time, they shall inform Altair as soon as possible, but at least 24 hours before the start of the appointment, in one of the following ways:
(i) by phone during Altair’s opening hours: Mon-Fri 9am-8pm, Sat 9am-5pm, Sun 9am-4pm, at +3725504777;
(ii) by email at altairkeskus@gmail.com, info@altairkeskus.eu;
(iii) at Altair’s reception desk.
3.1.2. If the client informs Altair of their cancellation according to the described requirements, Altair cancels the client’s appointment and, if desired, registers a new appointment.
3.1.3. If the client fails to inform Altair of their cancellation according to the described requirements or cancels the appointment less than 24 hours before the start of the appointment, Altair has the right to demand a fee of €15 from the client, as specified in Altair’s price list, to cover the costs of readiness for providing the service.
3.3. Cancellation of paid service
3.3.1. If the client cannot attend the appointment at the scheduled time, they shall inform Altair as soon as possible, but at least 24 hours before the start of the appointment, in one of the following ways:
(i) by phone during Altair’s opening hours: Mon-Fri 9am-8pm, Sat 9am-5pm, Sun 9am-4pm, at +3725504777;
(ii) by email at altairkeskus@gmail.com, info@altairkeskus.eu;
(iii) at Altair’s reception desk;
3.3.2. If the client informs Altair of their cancellation according to the described requirements, Altair cancels the client’s appointment and, if desired, registers a new appointment.
3.3.3. If the client fails to inform Altair of their cancellation according to the described requirements or cancels the appointment less than 24 hours before the start of the appointment, Altair has the right to demand a fee of €15 from the client, as specified in Altair’s price list, as a no-show fee.
3.4. Cancellation of rehabilitation services is done in accordance with the contract for the provision of rehabilitation services concluded with the client.
3.5. If the client fails to pay for the Service, Altair has the right to assign and/or transfer the claim to a third party (including a debt collection agency) for collection.
3.6. If Altair is forced to cancel the client’s reservation, Altair notifies the client by phone or email, using the contact information provided by the client for booking, and offers the possibility of rescheduling.
3.7. If the client is more than fifteen (15) minutes late for the booked Service appointment, Altair has the right to unilaterally cancel the reservation and demand from the client the no-show fee specified in the price list.
3.8. Altair has the right to refuse to provide the Service to the client or to terminate the provision of the Service if:
3.8.1. Altair does not have the appropriate competence or permission to provide the service requested by the client,
3.8.2. the client violates their obligations arising from these Terms, laws, guidelines provided to the client, Altair’s internal regulations, or the contract concluded with the client.
3.8.3. the Service is paid for by a third party who informs Altair of the termination of funding for the service provision;
3.8.4. the client fails to provide Altair with the necessary information for the provision of the service;
3.8.5. the client brings a sick child to the Service (including coughing and colds).
3.8.6. the client repeatedly behaves rudely and disrespectfully towards Altair’s employees, making it unreasonable to continue providing the service.
3.8.7. the client has a debt to Altair that the client has not settled within 14 days of receiving the respective reminder.
3.8.8. Altair discontinues the provision of the Service that the client wishes to receive.
- PROVISION OF SERVICE
4.1. Altair provides healthcare services to the client only with the consent of the client’s legal representative. Altair assumes that the client’s legal representative has expressed consent to receive healthcare services for the client when booking the appointment.
4.2. Altair provides the client with the booked service at the agreed time, except when Altair has been forced to cancel the appointment and has informed the client accordingly.
4.3. Altair keeps confidential any information about the client and the client’s health obtained during the provision of the Service, except when sharing such data is done with the client’s consent or in accordance with the law or contracts concluded.
4.4. The client has the right to provide feedback to Altair regarding the provided Services by sending an email to altairkeskus@gmail.com.
4.5. Altair and its employees are responsible for any culpable breaches of their obligations. Altair is not liable for damages resulting from the actions or inactions of the client or the client’s legal representative, including if the client fails to provide essential information to Altair or provides false information.
4.6. The provision of services funded by the Health Insurance Fund is carried out to the extent indicated in the referral.
4.7. When providing rehabilitation services, the provisions of the contract for the provision of rehabilitation services concluded with the client are followed.
- CLIENT AND CLIENT’S LEGAL REPRESENTATIVE OBLIGATIONS
5.1. Arrive on time for the booked Service.
5.2. Pay for the Service at the Altair center according to the price list and these Terms.
5.3. Behave politely and respectfully towards the Service provider.
5.4. Provide Altair with all relevant and correct information.
5.5. Inform about any circumstances or changes that may affect the provision of the Service.
5.6. Agree to and comply with these Terms.
- RULES FOR PLANNED TREATMENT QUEUE (SERVICES FUNDED BY THE HEALTH INSURANCE FUND)
6.1. The establishment of the treatment queue is based on the Health Services Organization Act and the conditions of the treatment funding agreement concluded with the Health Insurance Fund.
6.2. If it’s not possible to provide healthcare services to the client immediately, the client is added to the treatment queue.
6.3. Paid services, not funded by the Health Insurance Fund, are provided by agreement and according to the established price list.
6.4. Information about appointment times for services provided is available at the administrator’s desk.
6.5. Registration is done for the first available appointment (unless the client prefers to come at another time or if the client has been called back by the healthcare service provider for a later time or if the client wishes to see a specific specialist).
6.6. The client is registered in the treatment queue by the administrator or healthcare service provider.
6.7. Registration is done:
- At the administrator’s desk during the center’s opening hours
- By phone, email, or internet by the administrator
- Through online registration
6.8. When registering in the treatment queue, the following information is recorded:
- Client’s first and last name, personal identification code (or birthdate if the identification code is unavailable);
- Client’s contact information (phone number, address);
- Planned appointment time for the client;
- Name of the planned healthcare service;
- Contact information of the referring physician (phone number) if applicable;
- Date of client’s registration in the treatment queue;
- Date and reason for any changes made to the treatment queue (moving forward or backward in the queue or removal from the queue);
- Code indicating the reason for placing the client in the queue if the waiting time exceeds the maximum length of the treatment queue approved by the Estonian Health Insurance Fund;
- Note indicating that the client has been informed of any changes made to the treatment queue.
6.9. If the client is registered in the treatment queue on-site, they may receive a written notice upon request, which includes the time of healthcare service provision and the name of the healthcare provider or service provider and their phone number.
6.10. If the client is registered in the treatment queue by phone, email, or internet, the client is notified by phone or electronically of the time of healthcare service provision and the name of the healthcare provider or service provider and their phone number.
6.11. Any changes to the treatment queue are communicated to the client no later than one working day from the date of the changes.
- FINAL PROVISIONS
7.1. The protection of personal data related to the Service is regulated by Altair’s data protection terms.
7.2. Altair has the right to unilaterally amend these Terms at any time by publishing the new terms on the Babysport website altairkeskus.eu.
7.3. These Terms are governed by Estonian law.
